Accident management
We manage the practical arrangements following an accident and help coordinate the services you need. Our team can help with the initial notification, recovery arrangements, repair coordination, replacement vehicle assistance and communication as your case progresses.
Vehicle recovery
If your vehicle cannot be driven safely, we can arrange accident recovery through our network. We can also coordinate onward movement to an appropriate repair facility or secure storage where required.
Accident repairs
We arrange repairs for vehicles damaged in road traffic accidents, from visible bodywork damage to more extensive collision repairs. The repair process starts with proper assessment so the work required can be identified and managed correctly.
Replacement vehicles
Where you are eligible, we can help arrange a replacement vehicle while your own vehicle is being repaired or dealt with. We consider the circumstances of the accident, your need for a vehicle and the vehicles available.
Claims support
An accident can involve several parties and a considerable amount of information. We help you understand the practical stages of the process and support communication where appropriate, keeping you updated rather than leaving you to chase for answers.
Excess assistance
Where the circumstances and arrangement allow, we may be able to assist with an insurance excess. We will explain what applies to your case before anything is arranged.
Advance payment
Eligible customers may be able to receive an advance payment of up to £1,000, subject to the circumstances and applicable terms. Contact us and we can explain whether this is something that may apply to you.
One team. One process. One clear point of contact.
Our service is designed around reducing the number of things you have to organise yourself. Tell us what happened and we will help you understand the next step.
