Last updated 14 September 2026
Section 1
About this Privacy Policy
Prestige First is committed to protecting your privacy and managing personal data in an open, transparent and secure manner.
This policy explains how information is collected, used, stored, shared and protected when you visit this website, submit an accident enquiry, make a referral or use the services described.
For UK GDPR and the Data Protection Act 2018, Prestige First acts as a Data Controller for personal information it collects.
Section 2
Information we collect
We may collect identity and contact data, vehicle and driving data, accident and claim details, relevant health information, insurance and verification data, and technical website usage data.
For a referral, we collect the referrer’s contact details and the referred person’s name, phone number and basic accident information. Referrers must have permission before sharing another person’s details.
Section 3
How we collect information
Information may come directly from you, from the online forms, from a person referring you with your permission, from selected parties involved in a claim and from essential website technologies.
Section 4
How information is used
Information is used to respond to enquiries, assess and perform services, contact referred people who have agreed, manage claim arrangements, meet legal obligations and protect legitimate business interests.
Section 5
How information is shared
Where necessary, information may be shared with insurers and claims handlers, independent solicitors, repairers, recovery providers, vehicle providers, secure technology suppliers and authorities where required by law.
Personal data is not sold, rented or traded for marketing purposes.
Section 6
Security and retention
Physical, technical and organisational safeguards are used to protect personal information. Claim records are typically retained for six years after file closure. Enquiries that do not become active claims are normally erased after 12 months, subject to legal requirements.
Section 7
Your rights
You may have rights of access, rectification, erasure, restriction, portability and withdrawal of consent. Contact help@prestigefirstgo.co.uk to exercise a right.
Section 8
Cookies and analytics
Essential website functions operate without analytics. If analytics is configured, it loads only after you choose to allow analytics in the website notice.
Section 9
Contact and complaints
Contact Prestige First at 40 Darnley Street, Glasgow, G41 2SE, by telephone on 0141 648 8888 or email help@prestigefirstgo.co.uk. You may also complain to the Information Commissioner’s Office at ico.org.uk.