Frequently Asked Questions

Make sure everyone is safe, contact the emergency services if necessary, exchange details and take photographs where it is safe. Once you are safe, contact Prestige First for practical accident assistance.

Yes. Where the circumstances allow, we can help coordinate recovery, repairs, replacement vehicle arrangements and the practical side of the accident process.

We can help arrange a replacement vehicle where you meet the relevant criteria and a suitable vehicle is available. We will explain the position before arrangements are made.

Where applicable, we may be able to assist with an excess. This depends on the circumstances and the arrangement available to you.

Eligible customers may be able to receive an advance payment of up to £1,000, subject to the circumstances and applicable terms. Contact us to discuss whether this may apply.

If your vehicle is assessed as a total loss, we can help explain the practical next steps and the options available in your circumstances.

Yes. We are based in Glasgow and assist motorists across Scotland. Call us with your location and accident details and we will check what assistance can be arranged.

Repair times vary according to the extent of damage, parts availability, engineering requirements and the repair facility. We will keep you informed as the work progresses.

If you are unsure whether it is safe, yes. A vehicle can drive despite having damage that requires attention.

Your name, contact number, vehicle registration, location, accident date, what happened and whether the vehicle is driveable. If you do not have every detail, call anyway.