Who can receive a replacement vehicle?
Eligibility depends on the circumstances of the accident, your need for a vehicle, liability and the terms of the arrangement. Availability also varies.
What should you tell us?
Tell us what vehicle you normally drive, what you use it for, how many people need to travel and whether you carry equipment or have other practical requirements.
Do not assume any vehicle will do
If your vehicle is essential for work or you regularly carry passengers or equipment, tell us. The information helps us understand what may be suitable.
Before accepting a vehicle
Make sure you understand the terms, any eligibility requirements and what happens when your own vehicle is repaired or the claim reaches its next stage.