Can I choose who repairs my car after an accident?

Start with your policy and claim route

Whether you can choose a repairer, and whether different terms apply, depends on your insurance policy and the way the claim is being handled. Ask for the position in writing before accepting a booking.

A nominated network can be convenient, but you should still understand who will repair the vehicle, what standard will be followed and what guarantees apply.

Questions worth asking

Before the vehicle is booked, ask:

• Can I select another repairer?
• Will choosing another repairer change my excess, courtesy vehicle or guarantee?
• Who authorises additional damage found after dismantling?
• Are manufacturer methods and required safety system calibrations included?

How Prestige First can help

We can help coordinate the assessment, repair information and communication involved in the claim. We explain the options that apply to your circumstances before anything is arranged.